Agreement to these terms
By using this website or making a reservation, you agree to these Terms & Conditions and any booking-specific terms presented at checkout or in your confirmation. If a booking confirmation, FareHarbor checkout term or signed charter agreement directly conflicts with this page, the more specific booking or signed agreement controls for that reservation.
Booking, availability and pricing
Trips, departure times, routes, availability, minimums, maximums and prices may vary. A reservation is not final until the booking process is completed and any required payment or confirmation is received. Big Tiki Tours may correct obvious website or pricing errors before a trip is confirmed.
FareHarbor and payment processing
Big Tiki Tours uses FareHarbor for online availability and booking. FareHarbor or another approved payment provider may process reservation and payment information under its own terms. Big Tiki Tours does not control the privacy or security practices of independent third-party booking and payment providers.
Cancellations, rescheduling and trip insurance
The current published policy provides a full refund or credit when cancellation notice is received at least 5 days before the scheduled departure. Operator cancellations due to weather or other unforeseen circumstances receive a full refund or credit. If trip insurance was purchased, cancellation may be allowed up to 24 hours before departure, while the trip insurance charge itself is non-refundable. No-shows are charged the full price, and refunds are not provided for individual members of a party who do not attend. If the policy shown during booking or on your confirmation differs, the booking-specific policy controls.
Weather, safety and captain authority
Weather and water conditions can change quickly in Southwest Florida. The captain has final authority over safe operation, route decisions, departure, return timing and whether conditions are suitable for the trip. Big Tiki Tours may delay, reroute, reschedule or cancel a trip for safety, weather, mechanical, access or operational reasons.
Group size and bareboat arrangements
Big Tiki Tours accommodates groups up to the applicable vessel and charter limit. Larger groups may require a bareboat arrangement in which the charterer has additional responsibilities, including captain selection. Any separate bareboat or charter agreement is part of the reservation terms and controls where it is more specific than this page.
Guest conduct, BYOB, food and personal items
Guests may bring their own food and beverages where permitted. Guests are responsible for lawful alcohol possession and consumption, respectful conduct, personal belongings and following captain instructions. Illegal drugs, unsafe behavior, harassment, damage to the vessel or conduct that interferes with safe operation may result in a trip being ended without refund. Fishing is not permitted unless Big Tiki Tours expressly states otherwise for a specific trip.
Children and pets
Children are welcome, subject to applicable Coast Guard and safety requirements. Guests should provide accurate ages and group information when requested. Contact Big Tiki Tours before bringing a pet, since approval can depend on the animal, vessel, group and trip.
Routes, destinations and wildlife
Photos, destination descriptions and sample itineraries show possible experiences, not guaranteed stops or sightings. Routes to Sanibel, Captiva, Cayo Costa, wildlife areas, sandbars, restaurants or other destinations depend on the trip booked, timing, weather, water conditions, access, park or dock availability and captain judgment. Wildlife sightings are never guaranteed.
Third-party services and links
This website may link to or use services operated by FareHarbor, Google, review providers, communication tools, restaurants, parks and other third parties. Big Tiki Tours is not responsible for the content, availability, policies or independent actions of third-party websites and services.
Website content and intellectual property
Unless otherwise stated, Big Tiki Tours website text, branding, layout and owned media are protected by applicable intellectual-property laws. You may use the website for personal planning and booking purposes. You may not copy, republish, scrape, sell, impersonate or misuse website content in a way that violates law or Big Tiki Tours rights.
Disclaimers and limitation of liability
The website is provided for general information and booking support. To the fullest extent permitted by applicable law, Big Tiki Tours does not guarantee that the website will always be available, error-free or uninterrupted. Nothing on this page limits rights or responsibilities that cannot legally be limited, and any signed charter agreement, waiver or booking-specific terms may contain additional risk and liability provisions.
Applicable law
These website terms are intended to be governed by applicable United States and Florida law, subject to any mandatory consumer rights or booking-specific agreement that applies.
Changes to these terms
Big Tiki Tours may update these Terms & Conditions as services, policies, vendors or legal requirements change. The Last Updated date identifies the current website version.
Questions about a reservation or these terms
Call Big Tiki Tours at 239-339-7973 or use the Contact page before your trip if you have questions about a reservation, cancellation, group requirement, meeting location or these terms.
Always review the FareHarbor checkout details, reservation confirmation and any separate charter or bareboat agreement that applies to your trip.
BEFORE BOAT DAY
Questions about your reservation?
Call before your trip if you need help with cancellation, weather, group size, meeting details or charter requirements.